Valerie Johnson on January 18th, 2009

What happens when your staff or volunteers have a bad day?  Every now and then we all have a bad day, but everyone is not able to play it off.  There are some people who are pleasant and greet you with a smile no matter what kind of day they are having.  They have the [...]

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Valerie Johnson on December 18th, 2008

How much thought have you given to how you present your church?  Sometimes the very same people that we think we are marketing to, are confused and turned off by our efforts.  This video is a modern day parable that should make us take a good look at our ministries and how we operate.  If [...]

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Valerie Johnson on December 16th, 2008

There are many ways your church or ministry can provide good customer service.  Today, I want to list ten things for your consideration.  One of the ways I think about the church and customer service is what I look for in a business.  You may say, “but this is ministry” and that’s true; however, the [...]

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